bdjae Privacy Policy — Your Information Is Fully Secure
Learn how we collect, use, and keep your personal information safe — and stay informed about your rights.
Introduction and Scope
bdjae is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website bdjae.lat and related services.
This Policy applies to all bdjae users — registered members, those who only browse the website, and those who contact our customer support. By using our platform, you agree to the terms of this Privacy Policy.
Our services are for people aged 21 and above only. We never knowingly collect information from minors. If we are informed that information from a minor has been collected by mistake, we will delete it immediately.
What Information We Collect
bdjae collects information in several ways. Below is a detailed breakdown of the types of information we collect.
2.1 Information You Provide Directly
When you create an account on bdjae, log in, or contact us, you provide information directly, including:
- Full name and date of birth (for age verification)
- Email address and login credentials
- National ID or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, or Upay number)
- Messages sent to customer support and contact details
2.2 Information Collected Automatically
Some information is collected automatically when you use our platform:
- IP address and device identification information
- Browser type and operating system information
- Traffic source and navigation patterns on the website
- Gaming activity history and transaction records
- Data from cookies and similar tracking technologies
- Session duration and page view information
Important: We never store your full bank account number or complete card details on our servers. Payment processing is handled through secure encrypted channels.
Purpose of Data Use
bdjae uses your information for the following legitimate purposes. We never sell your information to third parties without your permission.
Cookies and Tracking Technologies
bdjae uses cookies and similar technologies to improve your browsing experience and make our platform more effective. Cookies are small data files stored on your device.
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and process payments. These cookies cannot be blocked.
These cookies help us understand how users interact with the platform. The data collected is aggregated and kept anonymous, and is used to improve the quality of our services.
These cookies are used to remember your language preference, theme settings, and other personalised choices, so you do not need to reconfigure them on each visit.
You can manage or delete cookies through your browser settings. Please note that deleting essential cookies may cause some bdjae services to stop working properly.
Data Sharing and Disclosure
bdjae does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
We work with certain trusted third parties to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay), game software providers, and cloud storage services. These parties receive only the information necessary for their specific tasks and are required to follow our privacy policy.
We may be required to disclose information to comply with a court order, government directive, or applicable law. In such cases, we will provide only the minimum information legally required.
To protect the security of your account or the platform overall, it may be necessary to share relevant information with security authorities if suspicious activity is detected.
Our Commitment: We will never sell your information to advertisers or data brokers. Your information belongs to you — we use it only for specific legitimate purposes.
Data Security Measures
bdjae takes both technical and organisational measures to protect your information. Our security infrastructure follows industry-standard best practices.
All data transmission on the website and application is protected by 256-bit SSL/TLS encryption.
Advanced firewalls and intrusion detection systems protect against unauthorised access.
Two-step verification is available for added account security.
All data is stored in high-security data centres with regular backups.
While we take every precaution, no method on the internet is 100% secure. However, bdjae commits to notifying affected users promptly in the event of any security breach.
Data Retention Period
bdjae retains your information only for as long as necessary. The retention period depends on the type of information and its purpose.
Retained while your account is active, and for a set period after account closure as required by law. This period is generally five to seven years from account closure.
Financial and transaction data may be retained for a longer period to meet financial regulations and audit requirements.
If you request to opt out of marketing communications, we will record your preference and stop such communications going forward. However, transaction-related notifications may continue.
You may request that your information be deleted. We are obliged to fulfil this request except where we are required to retain certain data to meet legal obligations or investigate fraud.
Your Rights
As a bdjae user, you have important rights over your own information. We respect these rights and are committed to helping you exercise them.
You may request a copy of all personal information we hold about you. We will respond to this request within 30 days.
If your information is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting support.
In certain circumstances you may request that your information be deleted. We are obliged to fulfil this request unless a legal obligation requires otherwise.
You may object to the processing of your information for certain purposes, particularly for marketing use.
You may request your information in a structured, commonly used format.
In some cases you may request that processing of your information be restricted — for example, when you are disputing the accuracy of the information or have objected to its processing.
To exercise these rights, contact our support team via live chat or email. We will respond within 30 days of receiving your request.
Privacy Protection for Minors
All bdjae services and the platform are intended solely for people aged 21 and above. We never knowingly collect personal information from minors or communicate with them.
We have an age verification process in place during registration. If we become aware that a minor has been registered on our platform by mistake, that account will be closed immediately and the related information deleted.
If a parent or guardian believes their child has provided information on our platform, please contact us and we will resolve the matter promptly.
Policy Changes and Updates
bdjae may update or revise this Privacy Policy from time to time. If there are significant changes to the Policy, we will notify you in the following ways:
A notification about the changes will be sent to your registered email address.
A notice about the changes will be displayed in a prominent place on the website.
The "Last Updated" date at the top of this page will be changed.
Continued use of our platform after changes have been made will indicate that you have agreed to the updated Policy. If you do not agree with the changes, you may request to close your account.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated privacy team will carefully review all of your requests.
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